Refund Policy.

We offer refunds for eligible subscription charges when all applicable refund conditions are met.

A refund request may be eligible when:

• the request is submitted within seven (7) calendar days of the applicable subscription charge; and
• no AI Generation credits included with that subscription charge have been successfully used.

Refund eligibility may also apply where a material technical issue prevents you from receiving the service you purchased, subject to our reasonable assessment of the issue and any applicable legal requirements.

Refund eligibility is assessed separately for each subscription charge.

Repixo subscriptions include a defined number of AI Generation credits based on the selected plan.

An AI Generation represents one successful AI processing request.

An initial generation may produce multiple platform-specific outputs and still counts as one AI Generation.

Regenerating an individual output counts as one additional AI Generation.

Failed AI processing does not consume an AI Generation credit when no successful generation is produced.

Successfully used AI Generation credits constitute use of the purchased service.

As a result, a subscription charge may generally become ineligible for a refund once one or more of its included AI Generation credits have been successfully used, except where a refund is required by applicable law or where a material service issue warrants an exception.

Paid Repixo subscriptions automatically renew according to the applicable subscription billing cycle unless canceled before the next renewal.

Each renewal is treated as a separate subscription charge for purposes of refund eligibility.

A change to a different subscription plan may result in a new subscription charge and a new billing cycle. Any refund eligibility for that charge is assessed separately under this Refund Policy.

If you are eligible to request a refund for a renewal charge, the same refund conditions described in this Policy apply to that charge.

Canceling your subscription prevents future renewal charges but does not automatically qualify previous charges for a refund.

Refunds are generally not available when:

• applicable AI Generation credits have already been successfully used;
• the refund request is submitted outside the applicable refund period;
• the purchase or account was made or used in violation of our Terms of Service;
• the request involves fraud, abuse, or an attempt to circumvent our billing or refund policies; or
• the applicable service was successfully provided and no qualifying refund condition applies.

Nothing in this section limits any mandatory refund, cancellation, or consumer rights that cannot legally be excluded or limited.

Repixo does not consume an AI Generation credit when an AI processing request fails and no successful generation is produced.

If you experience a material technical issue that prevents you from receiving the service purchased, please contact our support team so that we can investigate the issue.

Depending on the circumstances, we may provide an appropriate remedy, which may include restoring affected usage credits, extending access, or issuing a refund where appropriate.

Minor errors, differences in AI-generated results, or dissatisfaction with generated content do not automatically qualify for a refund.

Because AI-generated content can vary, customers are responsible for reviewing and editing generated content before using or publishing it.

You may cancel your subscription at any time to prevent future renewals through the available billing management functionality.

Canceling a subscription does not automatically result in a refund for the current or previous subscription charge.

Unless otherwise stated or required by applicable law, cancellation takes effect with respect to future renewals, while access to paid features may continue until the end of the current billing cycle.

To request a refund, contact our support team using the contact information provided below within the applicable refund period.

Please include:

• the email address associated with your Repixo account;
• relevant order or transaction information; and
• a brief explanation of your request.

We may request additional information reasonably necessary to verify the transaction or investigate a reported service issue.

Approved refunds are processed through the payment provider used for the applicable transaction.

The time required for a refund to appear in your account may vary depending on the payment method, financial institution, and payment provider.

Repixo cannot control processing times imposed by banks, card networks, or other financial institutions.

If you have questions about this Refund Policy or would like to request a refund, please contact us at:

halo@repixo.ai