Billing

Refund Policy.

This Refund Policy explains when purchases are eligible for a refund and how refund requests are handled.

1. Refund Eligibility

We offer refunds for eligible purchases when all of the following conditions are met:

• The refund request is submitted within seven (7) calendar days of the original purchase.

• None of the credits included with the purchased plan have been used.

If either of these conditions is not met, the purchase is no longer eligible for a refund.

2. Non-Refundable Purchases

Refunds are generally not available if credits have been used, the refund request is submitted more than seven (7) days after the original purchase, or the purchase was made in violation of our Terms of Service.

We also reserve the right to deny refund requests involving fraud, abuse, chargebacks, or other activities intended to circumvent this Refund Policy.

3. Credit Usage

Repixo subscriptions include usage credits that are consumed when you use eligible AI features.

The use of any included credit constitutes partial consumption of the purchased service. Once any credit has been used, the purchase becomes ineligible for a refund.

4. Subscription Cancellation

You may cancel your subscription at any time to prevent future renewals.

Cancelling a subscription does not automatically qualify an existing purchase for a refund. Refund eligibility is determined solely under the conditions described in this Refund Policy.

5. Requesting a Refund

To request a refund, please contact our support team within the applicable refund period using the contact information provided below.

Please include the email address associated with your purchase, your order information, and a brief explanation of your request to help us process it as quickly as possible.

6. Payment Processing

Payments and eligible refunds are processed through Lemon Squeezy, our authorized third-party payment provider.

Refund processing times may vary depending on your payment method, financial institution, and the payment provider's applicable policies.

7. Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us using the email address below.

Email: halo@repixo.ai